Cruise industry visionaire Tony Heuer and operation manager Norbert Miglinci, along with development expert David Maier founded Otalio back in 2018 to provide an innovative alternative to the overwrought ships’ systems and to combat the communication heaviness between shoreside and shipboard teams.

Past cruise experience, present requirements and future industry visions have been put into work. The founders, along with a group of well-known Functional Business Architects dived into the fountain of ‘must-haves’ and current ship needs, making no compromise when it comes to itinerary compliances and industry regulations. It was all about careful discussions, planning and development of a technical and operational solution to meet the needs of the cruise industry now, while also being open to the future enhancements.

At less than a decade distance, Otalio is coming strong on the cruise market, offering revolutionary changes in operational areas such POS, packages handling, dining room management and guest handling, to name a few.

Company Overview
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  • Otalio leaves behind the stereotypes of standalone travel technologies and revolutionizes the cruise industry through the design of ‘IT’s new coat’ that fits the ships operation just right. The solution developed makes use of the newest technology and the power of microservices.
  • The company solutions are complex enough to support any fleet operation and flexible enough to be scaled at the dimensions customers see fit for their organization. No downtime guarantees that your systems will be aligning with your mission statement geared towards your passenger’s satisfaction: delivering the best hospitality service year-round, wherever your ships may be at sea.
  • Otalio products offer its customers a clean and future ready solution that meet the cruise industry requirements.

The Industry Challenge
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  • Ever since the early days of sailing, cruise companies have faced the provocation of being able to understand how the onboard operations are performing in real-time and be able to support them if any challenges suddenly surfaced above standard operation procedures. (itinerary changes, severe weather conditions, port strikes, etc)
  • How is yet another cloud-based technology platform able to help your fleet and crew members getting ahead yesterday’s technologies? How will you be able to raise the bar when it comes to enhancing guests’ services and tracking onboard revenue? Forget the mission critical, real-time connection issues between onboard ship operations and headquarter activities. Otalio is here to tell you exactly how this is going to be done and this brief facts-sheet proves it!

Product and Solution
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  • Designing each of Otalio’s module was done looking at the goals and objectives with an open mind and creating not only a software, but one that’s uniquely fit to each cruise line regardless how large or small their fleet operation is.
  • In the game of travel solutions, Otalio is laying the foundation while simultaneously developing the gold standard for Identity Access Management (IAM). Its Core Configuration will not be limited to the shore side users, but rather brings an entire spectrum of setting options, starting from ship lists to cabin set-up; from loyalty programs to compensation templates; even itinerary features are ingrained into the platform’s DNA. The re-visioned IAM will give you the freedom to use this powerful tool in the best interest of your team. Unlike other solutions available in the cruise market, Otalio’s modern design shifts to a platform-independent web technology: a revival comparable to the Renaissance period, marking an important transition between two eras of user experience. Its integrated Point-of-Sales is not only limited to Order Management, but provides benefits to Retail and other service applications, such as Dining Management and Meal Count.
  • Having the flexibility in data management allows headquarter users, as well as onboard crew users, to report on both current and historical data. The real-time transfer of reservations to the ship leaves no room for missing out on last minute changes made to any guest profile. With this revolutionary new technology, you can be sure that the world-renown Mr. Smith will get his memory foam pillow delivered to his suite, even though he called while on his way to the airport!
  • Looking back to the centralized administration management features built-in to Otalio’s software, an enhanced security level of data handling, aligned with the GDPR (General Data Protection Regulations) requirements by design. On the subject of compliance, no one feels indifferent, and neither does Otalio.
  • The team of innovative developers selected facts and logical arguments to build a strong Property Management solution, turning business rules into user-friendly software. Be it a spa treatment, booking an excursion, or using that tasty wine package, your guests will feel the benefits of this next generation technology, turning their cruise experience into a memorable one.

Products available in Otalio software are:
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  • Guest Management
  • Crew management
  • POS
  • Finance
  • Immigration
  • Dining Management
  • Galley Chef Display
  • Gangway Security
  • Safety and Security
  • Reports
  • Excursions
  • Spa
  • Event Activity
  • Housekeeping
  • Core Configuration
  • Set-up

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Otalio GmbH Mattentwiete 6 20457 Hamburg
Germany

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