Otalio’s Workflow and Notification Engine ensures that the right information reaches the right people at the right time. Designed for both enterprise-wide and shipboard operations, it streamlines communication, automates routine processes, and drives real-time collaboration across all departments
Personalized & Bulk Notifications
Otalio supports both personalized notifications with acknowledgments and generic broadcast alerts. Crew can send targeted messages to individual guests (e.g., itinerary updates, spa reminders) or broadcast information to the entire ship (e.g., safety announcements, weather alerts). This ensures effective communication without overloading the system
Multi-Directional Communication
Messages can flow seamlessly between crew-to-crew, crew-to-guest, guest-to-crew, and even guest-to-guest (encrypted). This multi-directional setup eliminates communication barriers and gives guests a more interactive and engaging onboard experience
Workflow-Driven Task Management
When ownership of a task changes or escalation is required, the workflow engine automatically reassigns tasks and notifies the responsible department. This ensures no request is lost, whether it’s a guest complaint, housekeeping task, or maintenance issue
Event-Triggered Notifications
The system generates notifications automatically based on events, such as: - A new service request from a guest - A completed housekeeping inspection - A gangway embark/disembark update - A POS transaction requiring approval These alerts keep crew members proactive rather than reactive, reducing delays in service
Approval Workflows
For processes requiring verification (e.g., special discounts, guest compensation, or operational exceptions), Otalio integrates approval workflows. These ensure compliance, speed up decision-making, and provide a full audit trail for accountability
Cross-Ship and Enterprise-Wide Execution
Thanks to real-time ship-to-shore synchronization, workflows and notifications can be triggered centrally and executed instantly across the entire fleet. A promotion, policy update, or guest service rule can be rolled out to all ships within minute
Integrated with Guest Profiles & POS
Notifications are context-aware. For example, when a waiter swipes a guest’s card, the system displays all relevant details — promotions, loyalty status, service requests, and privileges. This integration ensures staff always act with the latest, personalized information
Otalio’s Workflow & Notification Engine is much more than a messaging tool — it is the central nervous system of ship operations. By automating approvals, triggering real-time alerts, and enabling multi-directional communication, it ensures that every guest request, every operational task, and every safety update is delivered and actioned without delay. The result: happier guests, empowered crew, and streamlined operations across the fleet.