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Smart Point of Sale (POS) – Integrated, Automated, and Guest-Centric

Otalio’s integrated POS system goes far beyond simple order taking. It is deeply embedded into the Shipboard Property Management System (SPMS), ensuring that every transaction – from a coffee at the bar to a spa treatment or boutique purchase – is seamlessly linked to guest profiles, financial management, and loyalty programs.

Key Benefits

Full Guest Integration

Privileges from cruise tickets, loyalty status, or purchased packages are automatically applied at the POS. Discounts, age restrictions, and VIP access are managed by the system – not by staff discretion

Automated Promotions & Packages

From beverage and dining bundles to excursions, spa, internet, retail, or medical services, all packages can be sold, redeemed, and upgraded directly through the POS with no manual intervention

Dining & Retail Synergy

Waiters see guest preferences, historical orders, and special requests in real time, while dining reservations and POS orders stay perfectly synchronized with the guest’s itinerary

Finance Simplified

Every sale, tax, service charge, and promotion flows directly into the financial system. This reduces onboard HR costs, supports customs compliance with automated daily sales limits, and enables full reconciliation across departments

Crew & Visitor Management

Discounts, allowances, and benefits for crew are applied automatically, ensuring compliance and fairness without manual oversight

Real-Time Fleetwide Updates

Thanks to Otalio’s enterprise hierarchy, promotions, items, or pricing can be rolled out across an entire fleet within minutes from shoreside headquarters

Why it Matters

With Otalio, cruise lines eliminate fragmented systems and benefit from a 360° view of every guest interaction – boosting onboard revenue, streamlining operations, and ensuring a consistently personalized guest experience across the entire fleet

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Otalio GmbH

Mattentwiete 6

20457 Hamburg, Germany

V2.250927

Imprint