Seamless Shorex Operations – From Planning to Guest Experience
Otalio’s Excursion Module is designed to simplify the full life cycle of shore excursion management – from pre-cruise reservations to real-time onboard attendee tracking. Integrated directly into our Shipboard Property Management System (SPMS), it eliminates data silos, reduces manual work, and creates a smooth experience for both crew and guests.
Excursion Planning & Setup
With Otalio, setting up excursions is simple and intuitive. Operators can create and configure each excursion by defining capacity, pricing levels, and participation rules. Excursions are automatically linked to the voyage itinerary, ensuring that schedules and meeting points always match port times. Everything from operational departments to resource assignments can be managed in one place, reducing errors and saving valuable crew time.
Reservation & Sales
Excursions can be booked before the cruise begins or during the voyage itself. Whether a guest uses the reservation system, onboard service desks, or even a personal app, Otalio ensures a smooth experience. Loyalty benefits, package inclusions, and discounts are automatically applied—so there’s no need for manual adjustments. Cruise lines can also sell excursions as part of broader packages, combining them with spa, dining, or retail services for a richer offer
Attendee Tracking & Safety
Otalio includes a real-time attendee tracker that keeps every guest accounted for from the moment they leave the ship until they return. Integrated with gangway security, the system validates participants as they disembark and re-board, ensuring no one is overlooked. Special needs and signed waivers are stored within each guest’s profile, so excursion operators are always informed about mobility support, dietary requirements, or safety considerations
Guest Experience Integration
Excursions become part of a guest’s personalized onboard itinerary. This means guests see all of their bookings—excursions, spa appointments, dining reservations—together in one clear overview. If a scheduling conflict arises, the system alerts staff immediately so adjustments can be made without hassle. From the guest perspective, the experience is seamless: one booking journey, one card, and one platform managing it all
Financial & Package Management
Excursion sales flow directly into the central financial system, eliminating duplicate work and manual reconciliation. Operators can sell excursions as prepaid packages or onboard add-ons, with flexible pricing for different guest groups. The system also supports promotions and last-minute offers, making it easy to target unsold seats or reward loyal guests. By connecting excursions to the broader revenue ecosystem, Otalio ensures every booking contributes to profitability
The Otalio Advantage in Excursions
Otalio transforms excursion management from a side operation into a central driver of guest satisfaction and onboard revenue. By automating manual tasks and integrating excursions seamlessly with all other guest services, cruise operators save valuable crew time and reduce errors. Real-time attendee tracking ensures safety and compliance, while personalized itineraries and conflict detection elevate the guest journey.
At the same time, flexible packaging and targeted promotions allow operators to maximize excursion sales and unlock new revenue streams. Because the excursion module is natively built into Otalio’s all-in-one Shipboard Property Management System, every booking—whether it’s a spa treatment, a retail purchase, or a shore excursion—becomes part of a 360° guest view. This unified approach makes excursions not just another product, but a core contributor to operational efficiency, profitability, and long-term guest loyalty.
